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Discussion » Questions » Communication » What’s the longest you’ve ever been put on hold during a call? I’ve been on hold for over half hour now and I don’t like it.

What’s the longest you’ve ever been put on hold during a call? I’ve been on hold for over half hour now and I don’t like it.

Posted - April 2, 2020

Responses


  • 44173
    I generally hang up after ten minutes.
      April 2, 2020 10:37 AM MDT
    5

  • 7407

    If it was for personal I would, but it’s for work. Worst part is that my work phone extension is set up through my computer now on an app. So I can’t even freaking walk around and do stuff while in hold. I’m freaking chained to my lap top with stupid headphones. I really don’t like it. Also still holding and going on 45 minutes now ffs. Rant over lol. 

      April 2, 2020 10:42 AM MDT
    3

  • 13251
    Why not unplug your headphones and switch to the computer's speaker?
      April 2, 2020 10:52 AM MDT
    6

  • 7407
    Because I’m an idiot -_- I need my headphones with mic to use the phone or people I’m talking with get background feed I was told, but yeah.. after an hour I realized I could just keep on speaker while on hold. My brain is broken today lol. 
      April 2, 2020 12:51 PM MDT
    5

  • 19942
    If you're o wi-fi, you should be able to use your headphones without being plugged in.
      April 2, 2020 5:55 PM MDT
    2

  • 44173
    Well, that gives you an excuse to come here while not working because you are on hold.
      April 2, 2020 2:02 PM MDT
    4

  • 7407
    Very true :) 
      April 2, 2020 2:05 PM MDT
    3

  • 52903

      Just Asking!  Come look at what I caught these two doing!





      April 2, 2020 10:45 PM MDT
    2

  • 17364
    I let that run about 10 times hoping for a different outcome.  I just realized it.  Laughing at me!
      April 3, 2020 3:40 PM MDT
    1

  • 52903
      August 25, 2020 2:10 PM MDT
    0

  • 6988
    Back in the 90's, I had a phone solicitor call while I was with a customer at my business.  I told the caller to" hold on, I had a customer". I finished with the customer and grabbed the phone. The solicitor was STILL on the phone, and STILL talking  his sales talk. (30 minutes later!) 
      April 2, 2020 11:20 AM MDT
    5

  • 7407
    Lol :) 
      April 2, 2020 12:51 PM MDT
    5

  • 7919
    I tried to do Zoom customer service the other day and I was 500+ in the queue. I once waited more than 90 minutes for the Social Security office too.
      April 2, 2020 11:49 AM MDT
    5

  • 7407
    Frustrating, if you need any zoom meeting tricks and Tips though... I’m a pro now lol. I didn’t even know what zoom was a month ago. 
      April 2, 2020 12:53 PM MDT
    5

  • 7919
    Thanks. :) I've been hosting webinars for work and one of our panelists was struggling to make a feature work right but we figured it out. I did not wait for the Zoom queue. lol 
      April 2, 2020 9:20 PM MDT
    3

  • 7407
    Don’t blame you on not waiting, Did you get an alert today from zoom about the Zoom bombs that have started happening recently? I guess people are hacking into zoom conferences and posting porn and other types of attacks. I have a zoom conference this afternoon so maybe I’ll see a bomb in action -_- 
      April 3, 2020 6:11 AM MDT
    2

  • 52903

      What time does it start, please?  (I’m asking for a friend.)


    ~
      April 3, 2020 6:35 AM MDT
    1

  • 7407
    No zoom code for you!! :) 
      April 3, 2020 6:36 AM MDT
    1

  • 7919
    That was actually the first I'd heard of it. I guess it's more when people share the meeting invite publicly (thus allowing anyone to join) or share their generic meeting ID. I don't those are concerns for the way my company uses it, but when I saw people were doing this in classrooms... that makes me ill. Not cool. 
      April 5, 2020 11:08 AM MDT
    2

  • 17364
    I've been told that my call was in que and my wait time was three hours eleven minutes.  Yes, you read that correctly.  I hung up and called back and the time had increased by a few minutes.  I put it on speaker and played online until someone did actually answer.
      April 2, 2020 2:45 PM MDT
    3

  • 19942
    Sometimes, they offer you the option of leaving your number and they will call you back.  That's what I do.
      April 2, 2020 5:56 PM MDT
    2

  • 17364
    No, this was the benefits office at my company (the one from which I retired).....there is no one else to call and all insurance choices must be made before the end of open enrollment.  The website had crashed.  A lot of people went through this.    
      April 3, 2020 3:38 PM MDT
    2

  • 19942
    I'm sure phone lines and internet connections are all overwhelmed with so many people working from home or needing to do other things.  I the afternoon, when everyone in my office is on line, the system slows to a crawl and sometimes I don't know if it's just slow or I've been disconnected.  Very frustrating.  This is the first time I've ever had to work remotely and I don't like it.
      April 4, 2020 6:25 AM MDT
    2

  • 7407
    Put on speaker is a good idea lol. I wasn’t thinking yesterday. 
      April 3, 2020 6:12 AM MDT
    1