I need to establish if one particular UK agent for a particular software company, is still trading.
I tried to e-post to him a simple sales question, but it bounced, and I can't determine if that means the address no longer exists.
I need only to ask the software firm itself two basic questions: "Is ...... still one of your UK agents; if so is the e-post address I'd used, current?"
You'd think they be pleased to help what might mean another sale, but no... Customers do not matter to the IT trade beyond the purchases. After that you're on your own and if you have problems with the quality of the goods or services, or you need technical advice ... tough.
I have tried the publisher's own web-site but it carries no contact details whatsoever. Lots of product ads; but no phone number, no e-mail address, no postal address. Instead, as with so many other IT and telecomms firms, it fobs you off with a list of set technical questions and a supposed "users' forum" (these admit that it cannot be bothered to publish proper instructions or training-manuals in the first place).