I think I mentioned it elsewhere here, but last summer the Alice in Wonderland ride at Disneyland broke while the kids and I were on it. We waited about 20 minutes on the ride while it stood still and then an employee came and walked us off the ride. She never really said anything about why we were getting taken off or when the ride would come back. No apologies. Nothing. She just ushered us out a door and closed it behind us. So weird.