Melissa de Pino, who posted the video, said that white customers were wondering why it never happened to them when they did the very same thing. So you defenders out there. Do you still think the employees were justified AFTER the CEO apologized and said he would make it right? Do you think you know better than a CEO what he wants his company to represent? Was it just your normal typical standard off-the-shelf robotic automatic response to all such wrongs because it is what you're programmed to do? Tsk tsk tsk.
