Discussion » Questions » Computers and the Internet » Nightly new HP 5055 printer goes offline (disconnects from the WiFi) and indicates an unsuccessful attempt to download. What is wrong? .
officegirl

Nightly new HP 5055 printer goes offline (disconnects from the WiFi) and indicates an unsuccessful attempt to download. What is wrong? .

Posted - June 15, 2018
Tag : When there are no downloads or updates waiting in the queue.

Responses


  • 5614
    Check connections and try a wired connection to isolate the problem.
      June 15, 2018 9:11 AM MDT
    2

  • 6098
    Thank very much for your advice. 
      June 16, 2018 4:18 AM MDT
    2

  • 5614
    Also run software updates occasionally and restart your router, modem and printer. This post was edited by O-uknow at June 16, 2018 4:08 PM MDT
      June 16, 2018 9:33 AM MDT
    1

  • 6098
    Thank you.
      June 16, 2018 4:08 PM MDT
    0

  • 44614
    Use this to fix it.

      June 15, 2018 12:05 PM MDT
    1

  • 5614
    Mjolnir Hammer?
      June 15, 2018 8:59 PM MDT
    1

  • 17596
    I would disconnect the wifi during the night.  Why should it stay open all night?  Or at least turn off the printer.  I don't really know why a printer is connected to wifi but I don't need or want to.  I don't use any wifi at all, only wired ethernet connections.  
      June 15, 2018 9:58 PM MDT
    2

  • 6098
    My husband likes the WiFi. Thank you I will try that. 
      June 16, 2018 4:17 AM MDT
    1

  • 7939
    I would power it down and let it sit for a while, then bring it back up and try to manually start the updates. You may get more info or be able to tell what point it's failing at if you watch it. You could also try using the cables for this update. Hopefully whatever's causing the issue will be overwritten with the update. 

    I had a similar issue with a different HP printer recently. I tried everything. I eventually just got mad enough that I unplugged it and let it sit for a day. When I plugged it back in, it was fine. 
      June 15, 2018 10:11 PM MDT
    2

  • 6098
    Thank you JA.  There are apparently no updates.  But worth trying when I have time. 
      June 16, 2018 4:16 AM MDT
    1