I agree. A good leader needs to understand that those he/she leads are human beings like themselves. They have their ups and downs, good days and bad, strength and weaknesses. Being unable to or refusing to understand (show empathy/sympathy) the people one leads makes them seem cold and callous towards those very people. No one likes a serving a heartless leader. When one has bad leaders, productivity goes down while dissention goes up. This leads to rebellion. The result of a rebellion is either the leader is ousted or the rebellion is crushed mercilessly … which can lead to even more dissention, and more rebellion.