Discussion»Questions»Communication» As part of your assigned duties, have you ever been one of the people who received complaints? If so, may I see your manager, please?
Yes. I worked on staff for the president of a large utility. Customers who demanded the president or CEO were transferred to me. All written correspondence to the President that was of a complaint nature was routed to me. The company considered me a problem solver, which I was, but I considered myself a customer advocate.
