When you call Customer Service in India, do you get someone with an American accent?
Sometimes, they don't understand the issue about which I'm calling and, even when they do, it's hard to understand their replies. I'm getting so tired of having to strain to understand the service reps with heavy accents.
Hang up and call again. Sometimes this will get you a different person (maybe even a different country). Odds are that, although they may speak in a different accent, they will still be totally unintelligible. Remember, companies don't care about customers, just money (that's why they farm out their "customer service" to other countries).
The key word is "money". You can yell at the robo-thingy until you're blue in the face (note: it doesn't understand curse words). However, if you say you want to buy something, or want to "up your coverage", or make a payment ... 75% of the time you'll get you a "live" person. That person MAY connect you with another live person (who may be able to help or is a total moron), or they'll just put you back in the queue - in which case you do it all over again. (I've spent a great deal of time "arguing" with the company Xfinity (they're notorious for having less than zero customer service). But if I say I want to file a monetary complaint or want to up my service, they're quick to pick up the phone.)
Shuhak 