This is what supervisors and managers should be doing. At a previous employer the coprophage who did secret shopping sent us a Xmas card with him dressed as Santa and his face covered in a paper bag. I prayed to several gods he might suffocate in that bag.
How does that disgrace them? I thought I would be reviewing their customer service, not ratting out any of their employees. This is not porn; it's hotels and cruise ships.
This post was edited by CallMeIshmael at March 10, 2017 12:09 PM MST
What I cite a shameful s a Secret Shopper is an adult paid tattletale. Ratting on employees who did not simper and grovel for a customer. Who did not beam and squeal with delight when a customer entered the store.
I never thought much about it, until an experience recently... Our local grocery store, there was a clerk with such a brilliant smile, continually all the time I was checking out with her, so that I mentioned I was glad to see her so happy!
She said No, not really but that a secret shopper had come through and reported to the owners that she did not smile enough! Well at that point I decided never to take up secret shopping as a career.
That is another stupidity of American business, this zealous insistence on smiling vapidly and constantly. What does a cashier or counter help person have to beam about? One is engaged in a simple, sundry exchange, paying for groceries or getting some lunch. Courteous? Yes. Efficient? Yes. But a fake smile? No. Is a customer really so emotionally weak or needy that he can be upset not to be smiled at during this mundane interaction? When I worked at the dung pool known as Subway I had a customer say to me in a whiney voice, "You didn't smile at me when I came in." She came in to get a second rate sandwich! What is there to smile about?! If she needs her entrance to be greeted with joy get a puppy! God's blood!
This post was edited by Benedict Arnold at March 10, 2017 9:10 AM MST
Nope. When I worked more at Subway, I won $10 because of these people.. so I have no problems with them. I even have the certificate in my room all protected and everything. If you're doing your job, it doesn't matter if they show up or not.
This post was edited by AG at March 10, 2017 9:10 AM MST
Sugar Skull 