Discussion»Questions»Travel» United Airlines policy change. They will no longer allow crew members to displace already seated passengers.. Any objections?
Ain't gonna happen again no way no how. UAL got smacked down really hard. Whether it is ever needed it looks good! Thank you for your reply Sbf and Happy Monday! :)
Mistake one.. overbooking, mistake two.. allowing passengers to be seated before correcting overbooking, mistake three.. forcibly removing a passenger from his seat, mistake four.. half-hearted apology, mistake five.. agonizingly slow fix. Biggest mistake of all.. being a bunch of a-holes.
This post was edited by O-uknow at April 17, 2017 6:08 AM MDT
I agree with every assessment you made O. One thing though. I found out later that it was NOT due to overbooking. There were 4 employees who were needed for another flight the next morning that required 4 passengers to be removed to make room for them on that flight. In fact I asked question informing folks of that once I found out. I don't know if that makes it worse. I don't think it makes it better! Thank you for you spot-on analysis and Happy Monday! :)
I think that's a much better resolution of this sort of problem and it should be standard airline policy throughout the industry. If an airline has crew members that need to be in another place for their flights, it should be up to the airline to make alternate arrangements for them to get there. In this case, the plane was already delayed two hours, then the kerfuffle caused an additional three hour delay, not to mention the PR nightmare it caused. In those five hours, those four crew members could have been driven down to where they needed to go and none of this would have happened.
If people were using logic instead of emotion what you say is true m'dear. When you give scripts to bad actors you know it won't end well. Thank you for your thoughtful analysis Spunky and Happy Monday! :)
I doubt any such law ever existed, nor would there be need of one as existing laws (assault & battery, for example) would come into play. In this case, it was not UAL (or Republic) employees that dragged the man off the plane, but Chicago Aviation police, who are employees of the city.
That law does exist here in CA. and the results are heavy fines or law suits. Law enforcement employees are suspended or fired if it can be proven that they detained with force without cause. I don't know what the law is in other states, but that would be a good one for all states.
People here will sue over anything. My son is head of security at a pub he works in and awhile back he escorted a guy out who was drunk and causing problems. When he got outside he fell and hit his head and claimed my son beat him up and was going to sue the pub. But there was a cop sitting across the street who saw the whole thing and was the one who called the ambulance. That was a lucky stroke for my son or it could have ended very badly.
Yes, they will. My point was just that I have never heard of a law specific to touching customers, as standard assault laws cover such things. And there is always civil law, which is often used when no charges are levied, but also if they are.
Slartibartfast 