I use a different cable company, but a few tenants in my building have been complaining that as bad as the service was with Time Warner, it's worse with Spectrum.
Time Warner had top notch service in most of the upstate. It was really fast and reliable, though my sis did say it wasn't comparable in your neck of the woods. Since Spectrum took over though it's freaking AWFUL. It feels like I'm back on dial up it lags and slows down so much.