Discussion»Questions»Life and Society» Does it bother you when someone says, "I'll get back to you at my earliest convenience" when they're in the service industry?
Well at least we're getting a real person and not an automated message line. But has become that a lot of the time they don't get back to you at all. Guess they are very busy. Even people like plumbers, electricians we do business with on a semi-regular basis. Sometimes we don't hear back from them. Then we finally get them and they come over and its like we're their greatest customers. Larger companies I have found if we keep at it we can eventually get someone in India or the American south who will stay with us and handle whatever our problem is - but who has the time to get to that point? So usually we come up with a solution ourselves. If we are able.
I haven't heard that exact response that I can recall, but I have been dealing with someone who promises to return my call in a few minutes and never does. I'm now dealing with a person I believe to be his boss and I seem to be having the same problem. He called me back when I was out, left a message on my answering machine, I called him an hour and a half later and that was the end of that.
I think they should help me NOW, not at their convenience - MY convenience.
I’m always elated when companies actually have live people who answer the phones, not a recording that has to ask 20 questions “before they can get me to the right people”.
Orrrrr, “We will get to your call in the order it was received”.
Orrrr, the recording that repeats 10 times while on hold “Your call is important to us.....”. IF my call was THAT important, someone with a heartbeat would have answered in the first place.
ProblemCh1ld 