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What is the point of exit interviews by employers? Are they even worth the time?

I know someone who recently found a better job and turned in his two-week notice from his employer. They wanted to schedule an exit interview. He declined by telling Human Resources (paraphrased), “You all have ignored my suggestions and legitimate grievances for my entire employment. Why should I begin to have any faith you care what I have to say now? If you truly care you would have listened to me a long time ago. I’m not wasting my time.”


Posted - August 25, 2018

Responses


  • The purpose of this exit interview is to gain feedback from employees in order to improve aspects of the organization, better retain employees, and reduce turnover.

    For my particular circumstances, working in a company that did a lot of government contracts and holding a security clearance for same, there was a "debriefing" interview that informed the former employee of the disclosure rules of secured information.
      August 25, 2018 2:04 PM MDT
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  • 1502
    Thanks for your reply and info. I believe in my friend’s case it isn’t for feedback. His soon to be ex employer never listened to him before. I feel if an employer and supervisors actually care they would listen to, take suggestions from, and speak with employees during their employment, not waiting until they leave.  
      August 25, 2018 2:08 PM MDT
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  • You're probably right, but it may be in the contract or Union Agreement and performed regardless of the employee's circumstance. This post was edited by Benedict Arnold at October 23, 2018 1:01 AM MDT
      August 25, 2018 2:28 PM MDT
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  • 17614
    There is not a legitimate one.  I think anyone who participates in one is a fool.  I would simply decline and give no reason.  Your friend is correct in his premise that his employer never asked for feedback from its employees.  I know why they don't do that....it's risky, however, it is the best way to gauge your employees' actual work experience.  Talking one on one at the performance review meeting is not the time for this.  
      August 25, 2018 5:59 PM MDT
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  • 22891
    they want to know why you exited
      September 8, 2018 5:40 PM MDT
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