Thank you for that. Fawlty Towers always makes me smile.
Mine are pretty good I assume. Haven't used any for years, but it's just riding a bike.
The only customers with whom I interacted were those attempting to get to the president or CEO of the company.....a Fortune 100 company, and those who contacted government agencies looking for help with account/service problems with my company. Those calls were transferred to my office for one state. I am very effective in resolving issues with people. Of course I had the benefit of being able to work outside of the practices, procedures, and guidelines within which the customer reps had to operate. I had the liberty of doing what I deemed to be the right thing and I always advocated for the customer, aside from collections issues. That was just part of my job but I did enjoy it. I would not have survived working in a customer service call center though. Never! I try to be nice to them when I have to call but I swear between poor language skills and stupidity it's very hard. My company did not outsource customer call centers when I was still working. They later did and I understand that even though they still outsource the function, they are bringing all of the work back into the country.
