Also, I've never tried the 'Mug on anything but a Windows-based PC. If you are using a phone/tablet or Mac/Linux, my advice might not be applicable.
This post was edited by SaltyPebble at February 1, 2020 10:01 PM MST
If getting time out. You are doing the correct steps but something is going wrong in the process. Could be your internet speed or something with the site. I get that error sometimes (both on phone and PC). I do not know for certain why. But it fixes itself later.