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  • Sorry about the blip, guys!

     

    answerMug runs on a cloud platform called Ning, which was owned by Mode Media until yesterday. They announced they sold Ning to another company and then abruptly shut their doors.

     

    The new company was apparently doing some backend work today, perhaps migrating servers and such, and they killed thousands, if not hundreds of thousands of sites all at once. 

     

    Obviously, we're back and up now, but this is one of the huge reasons I started the redesign. We need to not be part of anybody's cloud.

     

    The developers on Mug 2.0 are working hard to wrap up the final details. If it comes down to it, I'll bring it up before it's polished and shiny- BYOG (Bring your own glitter).

     

    For now, the site you're used to is up and running again. Please take a moment to jot down your friend list if you want to refriend everyone after the migration and make sure you have access to the email address you use for answerMug, as your password will need to be reset. Lastly, if you store any phone numbers or anything that is not replaceable on AM, grab a copy of it. I am backing up data like crazy- taking a full copy of the site a couple times a day, but I don't want anyone to lose anything important. If I plan to migrate, I will shut the site down and then do a backup, but if I have to jump ship early, I may have to use the most recent backup and we'd lose a couple hours of info.

     

    I planned on doing a slow deployment of the new site, with warnings and announcements as the days drew nearer. If things keep up like they have been with Ning, I may well just jump ship early, to keep us up and running. 

     

    I apologize for the blips and I cannot wait to get us running on Mug 2.0. Rest assured, if we go down, we will come back up, though it may take time for me to migrate everything if I do an emergency migration. 

     

    If you ever need the status or info about what's happening on the Mug, I do operate a Facebook page: https://www.facebook.com/OfficialanswerMug/ and a Twitter page: https://twitter.com/answerMugger

Comments

15 comments

  • Jewels Vern
    Jewels Vern
    You just can't trust computers. They're not reliable. Here is a long-winded article about specific examples: 5 Ways The Modern World Is Shockingly Ready To Collapse
    September 16, 2016

  • Just Asking
    Just Asking
    Our Developers Rule!!! @JV: Fantastic article! 
    September 16, 2016

  • Marguerite, the Beloved
    Marguerite, the Beloved
    Can we just sign in when you get the new site? What's its name? You have my email. Can you email me? I'll change my email after you email me. I panicked for a while. What about our photos? Will they go with us?
    September 16, 2016

  • Marguerite, the Beloved
    Marguerite, the Beloved
    Ok, I am only on Tweeter. So I can find you. Only if you have the same name.
    September 16, 2016

  • Marguerite, the Beloved
    Marguerite, the Beloved
    Twitter.
    September 16, 2016

  • Just Asking
    Just Asking
    @Marguerite... Just about everything with transfer without an issue. I have the photos, blogs, discussions, groups/ activity, videos, member stuff all backed up. Friend lists are about the only thing that will not transfer. Passwords are an issue because they're encrypted and the new site can't read the encryption, so you'll have to reset your password when we refresh.  You don't have to go anywhere to get to the new site. It will come up here on answerMug. You'll have your same account and everything on it. I'll have step by step instructions on the home page for anyone who gets stuck on the outside, though I already have an extensive FAQ section built into the site as well. It probably sounds a lot more worrisome than it is, but it'll be straightforward. One day, you'll log on and the site will look a little different. I plan to warn everyone the day before I do it, here on the site and via a mass email. I'll send out a message right before I lock this one down to get a final backup and I'll send out another message once I've imported everything again. Hopefully, this is just a matter of a couple hours of work, especially if I'm working with the developer on it. Tonight, while I sat and watched AM be down, I seriously considered bringing up the new site early because I know so many people have Q&A PTSD after AB and EP, but it'll go so much smoother if we schedule it and have the dev and his team at the ready. My main worry is that people will see us down and think we're done... that's not going to happen. 
    September 16, 2016

  • Elshara Silverheart
    Elshara Silverheart
    The sooner the better. Perhaps a live import now would make it easier to look at. If we vote on it and like it we could just cancel this one early. Something like a simple sub domain could be easy enough to set up for that purpose to review if all of our stuff is there or if we can live with what is not have a transfer period for personal stuff. The disadvantage to not being hosted on the cloud is there is only one server powering the entire site and with many people online at once, things could become quite slow. We wouldn't know until its live if a problem like that occurs. If you want to play it safe, people who want a real look if the platform is ready without too much fuss, we could live with that if things get serious. No down time is better than some.
    September 17, 2016

  • Marguerite, the Beloved
    Marguerite, the Beloved
    @Just Asking, Thanks for the "heads up". I'm usually here to check to see what's going on, but I had such a busy day I did have time to get on here until the site disappeared. I was hoping it was just a glitch. I am totally relieved to find out your plans. You are very considerate of AM members. I appreciate that very much. Thanks, once again.
    September 17, 2016

  • Shar to the Rona
    Shar to the Rona
    I'll make new friends.  I am good at it.
    September 17, 2016

  • Just Asking
    Just Asking
    @ Elshara- This is a double-edged sword. If I migrate everyone, I'm moving them to a site that still has some issues. Most of it is visual stuff and related to mobile devices, which probably makes the site seem like it's good to go to you, but I'm also trying to make the activity feeds a little more comprehensive too. So, in moving now, it's just going to add to the frustrations of hundreds to thousands of people. I want the move to be easy and the site to be ready. Moving before it's done will only be done on an "emergency" basis... If I lose all faith that the current one will come up within a reasonable amount of time, then I'll flip the switch. I also agree with Ceardach. We can't have people in both places adding and changing things. It's too confusing. Heck, even I have trouble moving between the two sites. Elshara- remember my meltdown about you posting issues in the Q&A instead of to the blog? lol It wouldn't be just me losing my head, there would be 2,000 people doing that if we were in both places. lol And, yes, voting is largely out for now. We have the core features in place and I don't have an unlimited budget to keep the developers working. Any suggestions that come after the migration will be set aside for later development ideas unless they're necessary for the sake of making existing features function properly. Moreover, even the beta testers are reporting in different places. I have about 100 comments reported by "Feedback," the blog, your Q&A thread, and emails on both sites, plus emails in two personal inboxes... and there are maybe 10 people over there now. Oh. My. Word. I would either die or start hitting the bottle at breakfast if I was trying to collect feedback from 2,000 people on a site I already know has issues. Plus, server issues on the redesign are not really an issue at all. I consulted several hosts, developers, and networking gurus and I used the top figures that any of them gave me, and then doubled it when I set up the server. The devs suggested I build for 5,000 people and then grow later. I built for 10,000. lol If, by some chance, I do need to do a migration to a new server later, or add in more redundancies for space and backups, that's going to be easy, but we shouldn't have an issue unless people realize immediately how freaking awesome Mug 2.0 is and we gain 8,000 members overnight.  @Marguerite Thank you. @ Sharonna :)
    September 17, 2016

  • Elshara Silverheart
    Elshara Silverheart
    I understand your thinking. I've lost all faith in Ning. It was bought out by a financial scavenger company and its been having tons of down time ever since, with major dns issues. It's a sinking ship and I can see the water already on deck. Don't mean to rush but don't mean to have you be caught off guard by decisions you can't control. I was actually thinking the exact opposite, because the website would be in live status, the developers would make it more of a priority to fix. It would be a back up site to this as you wouldn't have to rush its introduction. I'm sorry to be informed the beta version still has tons of issues. I just wish I could make it better by saying Ning won't let you down until the website issues are resolved to where it is ready to be used by everyone. Would you rather have front end issues or accessibility problems, that's where my head was at. I do not trust who owns the Ning version because it's not just a price increase you're having to deal with, it's an entirely incompetent management staff plus no support. I'd go as far as to say you've a couple days leeway before issues start appearing as they are now on this platform. I've already asked a few people if they can access this site on Skype and they say it's down for them. I personally haven't had any loading issues but things are a lot slower loading for me than usual. I hope for a better outcome soon. You shouldn't have to put your trust in the unknown just to live another day. If I can be of any further assistance, let me know private message me.
    September 17, 2016

  • Just Asking
    Just Asking
    @Elshara, I think you're misunderstanding what I'm saying. I don't have faith in Ning, which is why I'm doing the backups all the time and am prepared to do the migration at any point in time. The problem is, if people can't use the site the way they expect to, then it might as well be down. It's chaos either way. So, we're sticking with the site we have now and working as quickly as possible to polish up the other to minimize the chaos. 
    September 17, 2016

  • specialsue72
    specialsue72
    What is Mug 2.0? Should I be signing up for this?
    September 18, 2016

  • 1q2w3e
    1q2w3e
    Use AWS...
    September 18, 2016

  • Just Asking
    Just Asking
    @Suzy, no you don't need to do anything. I'm just redesigning the site. @1q2w3e  I'm not sure what you're referencing. At this point, AM runs on Ning and you can't just switch servers. They more or less hold you hostage. So, rebuilding/ redesigning and migration relies upon building a whole new back end of the site and then extracting the data here. Going forward, AWS would be an option, but it's not one I've chosen.
    September 18, 2016