Please use very small words and be concise. I plan to save this link and send it to people who can't seem to comprehend that it's possible in the future. :)
I just know that when I have the pleasure of observing someone with this skill, I have enormous respect for them. Intelligent, level headed people can debate a topic without ever making it personal.
I agree with the one poster here that said once you take the word "you" out of the conversation (and turn it into "I"), the tone is a lot different.
Indeed.
Think before one speaks/writes.
JA
Hahaha. I confess to writing and then deleting more than you know. There are days I have to just shut the lid down on the laptop and get busy with yard work.