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Discussion » Questions » answerMug » There's an annoying new feature on my screen as I logged into AnswerMug this morning: a click-box for the chat room.

There's an annoying new feature on my screen as I logged into AnswerMug this morning: a click-box for the chat room.



1. Are you also receiving it?
2. How do I get rid of it?

Posted - March 19, 2018

Responses


  • 22853
    It doesn't leave my screen, either.
    :)

    I don't know how to get rid of it. This post was edited by WelbyQuentin at March 19, 2018 10:30 PM MDT
      March 19, 2018 7:56 AM MDT
    2

  • 7919
    Please see my response- we have a new chat service as of yesterday. Mobile users have a button at the bottom of the screen for chat, while desktop users have a long bar at the bottom. 

    Mobile users who want to free up real estate on their screens can get rid of the box by following the instructions I gave. Desktop users can click the arrow at the far right of the bar to reduce it to a tiny little square.

    If you have issues or something isn't working right, let me know. 
      March 19, 2018 2:08 PM MDT
    3

  • 10029
    Did you figure it out?
      March 19, 2018 8:02 AM MDT
    1

  • 52903
    Just Asking showed how to turn it off, thanks. 
    ~
      March 20, 2018 4:42 AM MDT
    1

  • 44173
    It's a new feature allowing mobile users to chat. This post was edited by Element 99 at March 19, 2018 2:09 PM MDT
      March 19, 2018 8:02 AM MDT
    0

  • 52903
      Thanks, I know what it is, I don't want it, that's all. 
    --
      March 19, 2018 10:28 PM MDT
    2

  • 46117
    Check this thing out.  It was under donuts.  ???




    And this one, under hypertorus





    I cannot save them anyplace so no one else is on here, so you get them all so I can see them.


    Covalent structure





    This post was edited by WM BARR . =ABSOLUTE TRASH at March 20, 2018 10:16 AM MDT
      March 20, 2018 12:04 AM MDT
    2

  • 52903
    Lol, I like them!
    ~
      March 20, 2018 4:40 AM MDT
    0

  • 44173
    Hypnotizing.
      March 20, 2018 10:18 AM MDT
    1

  • 44173
    OK...I can switch it on or off with my desktop.
      March 20, 2018 10:15 AM MDT
    2

  • 19942
    On my laptop, at the bottom right, at the end there is a > - if you hit that, it gets rid of chat.
      March 19, 2018 8:12 AM MDT
    1

  • 52903
    I'm not in a laptop, but Just Asking has provided instructions on how to turn it off if someone is using a smart phone. Thanks. 
    ~
      March 20, 2018 4:41 AM MDT
    1

  • 5354
    Well, at least the chat have stopped popping up by itself now, whenever it thinks I should look at it. I guess I have found the checkbox for 'No Chat' in my settings and checked it. I do not get that new chat-navigation thing either.

    It is a running problem with computers, that it is so easy to add new features. They get added everywhere (and very rarely documented) to the point where any key you press may suddenly take you somewhere entirely else than you expected or wanted. This post was edited by JakobA the unAmerican. at March 20, 2018 7:51 PM MDT
      March 19, 2018 12:52 PM MDT
    1

  • 7919
    We changed chat services entirely. 

    To get rid of the box:
    1) Click the box at the bottom that says "mobile chat."
    2) Click the wrench on the top right.
    3) Hit the toggle on/off switch next to "Hide mobile chat tab on site"
    4) Exit back out and resume surfing, sans button. 

    I'll eventually update our help section to reflect the new chat. We just switched services yesterday and I needed to see it in action here before I did any guides. I'll probably tweak and adjust it more over time based on feedback from you guys as well.
      March 19, 2018 2:05 PM MDT
    4

  • 52903
    Thanks!
    :)
      March 20, 2018 4:43 AM MDT
    0

  • 46117
    I've been spared it seems. 

    But I don't log in I am always on here.

      March 19, 2018 10:40 PM MDT
    2