We hate to see you go! If you're having an issue that the admin can help with, please use the feedback tab or "contact" button at the bottom of the page to notify her.


If you just aren't feelin' the Mug vibe, we understand. You can delete your account by clicking "settings" in the black bar at the top and then choosing "delete account" from the options at the top of the page.


Account deletion is permanent and most of your content gets removed when you go. Anything that stays, such as discussions others are involved in, will be relabled as being posted as "Benedict Arnold." You can always open up a new account after you've deleted one, but you can never be attached to your old content again.

We don't guarantee a set amount of time. We presently have one admin who approves accounts and sometimes she sleeps or leaves her computer for coffee. If you join while she's at her computer, you could be up and running in minutes. If you join while she's sleeping, it could be eight hours (Probably not. She's not that lucky.)



While this may seem like a total pain in the rear for newcomers, it helps us handle moderation better. With one admin and only a few volunteers moderating, it would get pretty nutty if anyone could just walk in at any point in time. We don't like playing Whack-a-Mole with accounts we've deactivated either, so we check who's coming in before we unlock the door. It makes for a better experience for our existing members, even though it can take a little while to get in.



It's generally safe to say that if your account has not been activated within 24-48 hours, it probably won't be. If you used privacy software or a proxy when you joined, that's probably why you didn't get activated. If this is the case, withdraw your entry/ close the account, skip the proxy, and sign up again. If you can't figure out why you didn't get in and it's been more than 24 hours, you can use the "Contact Admin" link on the bottom of the page to check with the admin. 

Go to your profile by clicking your name in the black bar at the top. Then, look for "Edit My Profile." http://answermug.com/members/edit/profile The photo option is in there.

The profile styler was really designed to be used on a desktop system, but we know that a whole lot of Muggers only access the site using their mobile devices, and want the exact same features that the desktop users have. So, we've left it intact for mobile users, but you'll get the best results by using the "Lock-Screen" button in the black bar at the top of the screen before you begin. This locks all the elements in place, so you get a better view.


Given how tiny the screens are on mobile devices, you may prefer to choose from the designs other members have shared. To do this, go to your profile and look for the "Edit Profile Style" below your profile photo. Then, select "Themes" from the menu and choose a design you like.


Alternately, you can also steal the design one of your friend has if they've agreed to share it. Just visit their profile and look for the link that says "Apply Theme" below their profile photo. If the link isn't there, they've opted not to share their artistry.  

There are usually only three reasons accounts don't get approved...

1) You didn't verify your email address. We send out a confirmation message when you sign up. If you didn't see yours and click the link in it, check your spam folder.

2)You used a proxy, privacy software, or other obfuscation program when signing up.

You can feature any one gift of your choosing on your profile at any time.


1) Visit the "Gifts" page by selecting "Gifts" in the main menu.


2) Select "Inbox/Sent" from the gifts menu at the top of the page. If you're on a mobile device, this menu appears when you click the red arrow.


3) Hover over the gift you'd like to feature or tap it if you're on a mobile device. You'll see a display like the one below, though your gift will probably not be the laptop with the heart.




The red circle with the minus sign lets you decline the gift. 


The gray checkmark will let you feature it on your profile. It turns green when you've activated it.


Clicking the gift icon enables you to send your gift-giver a gift in return.

If you look at someone's photo on their profile page and see an icon or image in the lower right corner, it's probably a gift.


Members can earn credits to send their friends virtual gifts. The member can choose to highlight one gift they've received by adding it to their profile photo.

1. Look for the black bar at the top of the screen and select "Sign In"



2. Enter your email address and password. *If this is your first time logging into answerMug following the redesign, you will be prompted to create a new password. 

Start by signing up.  There may be a brief period of time while your account is waiting authorization from an admin before you can begin posting, but you will receive an e-mail as soon as you're approved. Once that happens, jump in wherever you'd like. It's not a bad idea to browse the FAQ some more and review the tutorials while you wait.