No, I am not. I will tell who I am with to stop it if they are. Now I will give it back to them if the worker is rude to me. I have only encountered that a couple of times are Walmart when doing a return.
That's fair. I work in the food industry so I know how crappy it is when customers are upset with you, but there have definitely been times where I WAS the customer and a worker acted rude or uninterested in helping me. In those cases I won't hesitate to stand up for myself, especially since I know it's poor service.
No, I'm always very polite. Even if they seem kinda grouchy, I would just assume that maybe they're having a bad day and it won't help if I'm rude to them.
No, but I don't treat them with kid gloves either. I told someone the other day, after being transferring four times and still not to the right department, that my faith in their organization had dwindled due to the fact that they were incapable of even using their telephone system.
Call centres are THE WORST. The job has such a high turnover rate that they rush their employees through training so they can throw them on to floor ASAP and hope they understand enough to do the job. Most reps either don't want to deal with it, OR they truly don't know how to solve it due to poor training so they panic and pass you to someone else.
Nope. I'm in customer service. Rudeness gets you nowhere. That said, I don't tolerate substandard service either - I know what's expected of me so I demand the same. There are ways to tick someone off withoiut being rude about it.
my2cents 